Ashwin's CV
Profile summary
Strategic Head of Learning and Development with 15 years shaping retail, corporate, and partner enablement outcomes. Known for driving digital learning adoption, compliance automation, and large-scale training programs across global markets, communicating fluently in English, Hindi, and Bengali. Committed to building robust capability frameworks and operational excellence that align workforce skills with organizational goals.
Career highlights
Retail Learning Delivery: Designed and delivered training across 75 retail outlets, boosting customer service audit scores from 67% to 81% while driving digital platform adoption from 48% to 95%.
Luxury Training Execution: Led national launch initiatives for 32 stores and raised Units Per Transaction from 1.02 to 1.75 through targeted product narratives.
Partner Enablement Management: Managed structured partner enablement for 20+ global clients and achieved an 80% reduction in turnaround time by designing compliance dashboards.
Training Operations Benchmark: Conducted training for 5,000+ fresh graduates while developing a One-Page Evaluation method that reduced error gaps to 0.25-0.5%.
Key skills
Professional experience
Reports directly to the governing council, steering regional chapter initiatives and managing external client engagements. Directs program execution across multiple corporate and institutional accounts, overseeing curriculum design, stakeholder alignment, and delivery quality without administrative support.
- Designed POSH awareness and Train-the-Trainer certification programs for over 50 corporates and NGOs to strengthen compliance culture.
- Executed 15 service excellence training sessions for Motorola Authorized Service Centers across Bihar and Uttar Pradesh.
- Facilitated job readiness and employability programs for students at the National Institute of Fashion Technology.
- Delivered mid-level leadership workshops on team building and managerial effectiveness for Airtel.
Steered partner enablement operations across global regions, managing portal onboarding, contract workflows, and compliance programs for multiple enterprise clients. Directed a team through an organizational transition, establishing national training calendars, standardized procedures, and certification processes.
- Achieved an 80% reduction in turnaround time by designing compliance-tracking dashboards and using the Catalyst automation tool.
- Managed structured partner enablement for 20+ global clients, overseeing portal onboarding, compliance training, and NDA workflows across US, UK, and APAC regions.
- Led and coached a 9-member team identified during the High Performers program during the organizational transition.
- Designed and delivered high-impact training programs across 75 retail outlets via LMS and Enguru digital platforms, boosting customer service audit scores from 67% to 81%.
- Partnered with Cluster Managers to build managerial competency frameworks and behavioral learning programs, developing Talent Pipeline for future managers.
- Drove digital learning platform adoption from 48% to 95% within 6 months; increased customer loyalty enrollment from 12% to 27% while improving flagship store learning scores by 15%
- Pioneered a Change Management program (Level Up) for Gen-Z and non-Gen-Z staff, enabling seamless transition to flagship store service standards.
- Designed and implemented Mid-Level Managers Upskilling and TTT programs; collaborated on driving store-level KPIs including AUPT, ABS, and loyalty metrics.
Guided retail capability development across regional markets, reporting to senior leadership while overseeing large operational teams. Shaped store readiness standards and executed brand-specific training frameworks for multiple retail formats across the territory.
- Designed and deployed LMS-based training programs for 2,000+ staff and 40+ managers, delivering personalized capability interventions.
- Implemented Lean Sigma and Visual Merchandising excellence, improving Mystery Audit Scores from 69% to 93% using the proprietary 6i Training Philosophy.
- Crafted story-based product narratives for Raga and Neo collections, raising Units Per Transaction from 1.02 to 1.75.
- Conducted product, service, and communication skills training for 5,000+ fresh graduates, assessing corporate readiness for clients including Genpact.
- Developed and implemented a One-Page Evaluation method that standardized assessment processes and reduced error gaps to 0.25-0.5%, setting an organizational benchmark.
- Set the 2nd highest Pan-India record by training 102 new joiners in a single month on the field.
- Delivered 5-day induction programs for new sales representatives, blending product mastery, manufacturing insights, selling skills, soft skills, and role-play simulations.
- Conducted factory visits to gain shopfloor and manufacturing exposure, aligning training content with operational workflows and blue-collar workforce needs.
- Integrated Lean process improvement principles into training programs to support manufacturing operational workflows.
- Designed and delivered POSH awareness and TTT certification programs for over 50 corporates and NGOs, strengthening workplace ethics.
- Executed 15 service excellence training sessions for Motorola Authorized Service Centers across Bihar and Uttar Pradesh, improving customer handling.
Education
Services HR & Tourism | Batch 2008-10 Topper Services and HR
- Gwalior, M.P., India
- Batch 2008-10 Topper Services and HR
English Literature / French / Philosophy
- Varanasi, U.P., India
Certifications
Languages
English · Fluent
Hindi · Native
Bengali · Professional